Refund policy

Return & Refund Policy

We want you to feel confident shopping with Stacey B’s Store. Please review our return policy before making your purchase.

5-Day Return Policy

You have 5 calendar days after your order is marked as delivered to request a return.

To qualify for a return, the item must be:

  • Unworn and unused
  • In the same condition in which it was received
  • Returned with all original tags attached
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

To request a return, email us at info@staceybstore.com. Please include your order number, the item you wish to return, and the reason for the return.

If your return is approved, we will provide return instructions and the correct return address. Items sent back without first receiving return approval will not be accepted.

Approved returns should be mailed to:

Stacey B’s Store
7410 Hull Street Road
Suite 200, #3034
North Chesterfield, VA 23235

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service because Stacey B’s Store is not responsible for returns lost during shipping.

Questions about a return can be sent to info@staceybstore.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives damaged or defective, or you receive the wrong item, contact us immediately at info@staceybstore.com. Please include your order number and clear photographs of the item and packaging.

We will review the issue and work with you to provide an appropriate solution.

Items That Cannot Be Returned

The following items are not eligible for return:

  • Sale or clearance items
  • Gift cards
  • Items that have been worn, used, washed, altered, or damaged after delivery
  • Items without their original tags or packaging
  • Items returned without prior approval
  • Items reported after the applicable return period

Please contact us before purchasing if you have questions about whether an item is eligible for return.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different size, color, or item is to request a return for the original item. Once the return is approved, you may place a separate order for the new item.

United States Orders Only

Stacey B’s Store currently accepts and ships orders within the United States only. We do not offer international shipping at this time.

The rest of the improved return policy can remain the same, including your 5-day return period.

Refunds

We will notify you after we receive and inspect your return.

If the return is approved, the refund will be issued to your original payment method within 10 business days. Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.

Your bank or credit card company may require additional time to process and post the refund to your account.

If more than 10 business days have passed since we approved your refund, please contact us at info@staceybstore.com..Stacey B’s Store


7410 Hull Street Road
Suite 200, #3034
North Chesterfield, VA 23235